General Terms & Conditions

Terms & Conditions


Last updated: 16/11/2025

Welcome to Luved Lines.

These Terms & Conditions (“Terms”) govern your access and use of our website and services. By using our website, you agree to be bound by these Terms.


 

 

1. General Information

Website Owner:

 

Luved Lines

Avenue du crochetan,

1870 Monthey, Switzerland.

luvedlines@gmail.com

These Terms & Conditions are available at all times and can be accessed via the footer of our website.


2. Use of the Website

 

 

By accessing or using our website, you confirm that:

  • You are at least 18 years old or have permission from a guardian.
  • You will use the website in accordance with applicable laws.
  • The information you provide when placing an order is accurate and complete.

We reserve the right to modify or discontinue any part of our website without prior notice.


 

 

3. Products & Orders

 

All products displayed on our website are subject to availability.

We reserve the right to refuse or cancel orders at our sole discretion, including in cases of:

  • Suspicion of fraud
  • Incorrect pricing or product information
  • Stock unavailability

Prices are shown in Swiss Francs and may be updated at any time without notice.


 

 

4. Payments

We accept payments via:

Credit Card, Mastercard, VISA, PayPal, TWINT.

You confirm that you are authorized to use the chosen payment method.


 

 

5. Shipping & Delivery

 

Delivery times are estimates and may vary depending on the destination and carrier.

We are not responsible for delays caused by third-party carriers, customs, or external factors.

Shipping costs will be displayed during checkout.

 

 


6. Right of Withdrawal (Return Policy)


 

6.1 Right of Withdrawal

 

According to applicable Swiss consumer protection rules, customers may have the right to withdraw from a purchase within a specified period unless this right is lawfully excluded.


6.2 Exclusion of Withdrawal

No acceptance of returned items due to its personalisation nature.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Withdrawal Excluded:

The right of withdrawal is excluded for the products offered on this website, as permitted under Swiss law.

This includes (but is not limited to):

  • Custom-made or personalized items
  • Products that cannot be returned for hygiene reasons
  • Digital products delivered electronically

If the right of withdrawal is excluded, this will be clearly indicated on product pages.


7. Intellectual Property

 

All content on this website (images, text, design, logos, products) is the property of Luved Lines and is protected by copyright and intellectual property laws.

No material may be reproduced, distributed, or used without our written consent.


8. Limitation of Liability

 

 

We are not liable for:

  • Website interruptions
  • Data loss
  • Inaccurate content
  • Damages resulting from misuse of our products
  • Delays or delivery issues caused by third parties

To the fullest extent permitted by Swiss law, our liability is limited to the amount paid for the purchased product.


 

 

9. Privacy Policy

 

Your data is handled according to our Privacy Policy, available on our website.

By using our site, you consent to the processing of your data in accordance with that policy.


 

 

10. Changes to Terms

 

We may update these Terms at any time.

Changes become effective upon being published on this page.

Your continued use of the website constitutes acceptance of the updated Terms.


 

 

11. Governing Law & Place of Jurisdiction

 


These Terms & Conditions are governed by Swiss law.

The exclusive place of jurisdiction is Switzerland, specifically the courts of Valais, unless mandatory legal provisions specify otherwise.